About Us

548534_406903136044899_1880770937_nOur capabilities include cosmetic restoration, adjustment and calibration to factory specifications, component failure analysis, and board level repair. Systems are broken down to the component level to facilitate a complete and thorough analysis. Parts approved for refurbishment are fully tested and calibrated to OEM specification and are scheduled for sufficient burn-in time prior to being stocked for sale.

6 Month Warranty

You’ve done your homework; whether it’s financial savings, quality, or delivery time that motivates your buying decision, don’t you deserve a supplier that will stand by the product it sells you? Aside from the OEM, First Call Parts offers the longest warranty on used and refurbished parts to our customers.

Factory Trained Engineers

Our imaging specialist’s credentials include factory training at an OEM facility and cross training, provided by First Call Parts, and industry recognized training programs.

State of the Art Packaging

To protect your purchase in transit First Call Parts has made significant investments in Instapak® Foam-in-Place Packaging systems and static protection products. Instapak® packaging provides protection against shock and vibration during shipping and handling for cushioning, void fill or blocking and bracing applications. Electronics are sealed and shipped in static safe bags.

Leadership Team

Carl Hoffman
Carl Hoffman
Chief Executive Officer

After an Honorable discharge from the U.S. Air Force, Carl joined Siemens Medical Solutions as a field engineer where he specialized in Cath and Angio Imaging for almost 20 years. In 1996, he felt that it was time to start his own business and that is when Blue Ridge Medical Imaging began.

Carl started building BRMI as the premier Refurbisher of Siemens Cath and Angio Imaging equipment in the U.S. with the emphasis on absolute quality and Customer Service. After 12 years in business, this philosophy has proven true. BRMI was quickly ISO 9001:2000 certified and became known for quality refurbishing of Siemens Imaging products. At this same time, BRMI also started its Mobile Cath and Angio division. These superb refurbished systems are used throughout the country by hospital facilities to provide interim solutions for their customers. BRMI has earned a well respected reputation throughout the U.S. and in several foreign countries.

Steve Bush
Steven Bush
President

Steven is responsible for the day-to-day operations and growth of First Call Parts. He previously held positions as Controller and Director of Business Development. In 2008 he facilitated the transformation and rebranding of Blue Ridge Medical Imaging to First Call Parts. From 2008 – 2009 he focused on the consolidation of business segments and decommissioning of business units with the goal of developing the parts division into the premier supplier of replacement imaging parts. In 201o he transitioned to the role of President and continues to perpetuate a vision dedicated to absolute quality and customer service. Previously, he was a Senior Accounting Operations Analyst with JP Morgan Chase in Cleveland, Ohio. He graduated from Virginia Tech in Blacksburg Virginia, where he received a Bachelor of Science degree in Finance.

Kelly Rutledge
Kelly Rutledge
Director of Finance

Kelly Rutledge recently joined First Call Parts as our Director of Finance. She is a registered CPA in the state of Virginia and is responsible for all accounting and reporting functions.