548534_406903136044899_1880770937_nOur capabilities include cosmetic restoration, adjustment and calibration to factory specifications, component failure analysis, and board level repair. Systems are broken down to the component level to facilitate a complete and thorough analysis. Parts approved for refurbishment are fully tested and calibrated to OEM specification and are scheduled for sufficient burn-in time prior to being stocked for sale.

6 Month Warranty

You’ve done your homework; whether it’s financial savings, quality, or delivery time that motivates your buying decision, don’t you deserve a supplier that will stand by the product it sells you? Aside from the OEM, First Call Parts offers the longest warranty on used and refurbished parts to our customers.

Factory Trained Engineers

Our imaging specialist’s credentials include factory training at an OEM facility and cross training, provided by First Call Parts, and industry recognized training programs.

State of the Art Packaging

To protect your purchase in transit First Call Parts has made significant investments in Instapak® Foam-in-Place Packaging systems and static protection products. Instapak® packaging provides protection against shock and vibration during shipping and handling for cushioning, void fill or blocking and bracing applications. Electronics are sealed and shipped in static safe bags.

Our Mission

The goal of First Call Parts is to provide superior customer service and a top quality product that rivals new OEM replacement parts for a fraction of the price. We are committed to refining our quality, expanding our capabilities, and heightening the standard of excellence within our industry.

Quality Policy

To consistently provide customer service that provides value and satisfaction and deliver top quality products that rival OEM replacement parts. We are committed to refining our quality, expanding our capabilities, developing our employees and being socially responsible. We are dedicated to meeting customer, regulatory, internal, and ISO requirements and ensuring the continual improvement of our quality management system.

Leadership Team

Steve Bush
Steven Bush

Steven is responsible for the day-to-day operations and growth of First Call Parts. He previously held positions as Controller and Director of Business Development. In 2008 he facilitated the transformation and rebranding of Blue Ridge Medical Imaging to First Call Parts. From 2008 – 2009 he focused on the consolidation of business segments and decommissioning of business units with the goal of developing the parts division into the premier supplier of replacement imaging parts. In 201o he transitioned to the role of President and continues to perpetuate a vision dedicated to absolute quality and customer service. Previously, he was a Senior Accounting Operations Analyst with JP Morgan Chase in Cleveland, Ohio. He graduated from Virginia Tech in Blacksburg Virginia, where he received a Bachelor of Science degree in Finance.

Kelly Rutledge
Kelly Rutledge
Director of Finance

Kelly Rutledge recently joined First Call Parts as our Director of Finance. She is a registered CPA in the state of Virginia and is responsible for all accounting and reporting functions.

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